Suzanne Grae is committed to safeguarding your privacy online.

Suzanne Grae has created this privacy statement in order to demonstrate our firm commitment to privacy. Our site's competition form and newsletter registration feature require you to give us contact information, namely your name and email address, which we retain for our use only. We intend to use this contact information to send email announcements about new products, in-store offers and advertising campaigns.
At no time will we sell or provide these details to any other party.

Can I stop receiving emails?
Of course! At the bottom of every newsletter that we send to you is a number of subscription options that allow you to unsubscribe or allow you edit your personal details.
 
Suzanne Grae Privacy Policy

Suzanne Grae Values Your Privacy

Suzanne Grae is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which has set clear standards and guidelines for the collection, access, storage and use of personal information which Suzanne Grae may obtain during the course of our business operations.
Our Privacy Policy sets out matters of which you should be aware regarding information we may collect about you, our policies on the management of personal information and generally, what sort of information we hold, for what purposes and how we collect, hold, use and disclose that information.


The Information We Collect

In order to provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are; lay-bys, remote area purchase through telephone, suppliers’ after hours contact details or in-store competitions. Privacy law requires Suzanne Grae to collect personal information about you directly from you if it is reasonable and practical to do so.

Generally, you have no obligation to provide any information requested by Suzanne Grae. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
We do not collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:
  • race
  • political or religious beliefs
  • sexual preferences
  • criminal convictions
  • membership of professional or trade associations or unions
  • health information

How That Information is Used

The personal information that we seek is generally used for the specific purpose of being  of service to you. For example; name and contact address for a lay-by account or card number for a credit card transaction or name and contact details for participating in a competition.
We do not use or share personal information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personal information to other organisations. However we may disclose personal information to our service providers who provide services in connection with our products and services. 
 

Keeping Information Accurate and Up To Date

We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
 

Keeping Information Secure

Suzanne Grae takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We store information in different ways, including in paper and electronic form. We use security procedures and technology to protect the information we hold. Access to and use of personal information within Suzanne Grae is appropriately limited to prevent misuse or unlawful disclosure of the information.
We also take measures to destroy or permanently de-identify your personal information when it is no longer required.
In instances where other organisations provide support and or services, Suzanne Grae requires them to appropriately safeguard the privacy of the information provided to them.

Your Privacy on the Internet

Dealing With Suzanne Grae Online

We take care to ensure that the personal information you give us on our website is protected. Our website has  electronic security systems in place, including the use of firewalls and data encryption.
We use cookies which will enable us to identify you. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. We use cookies to help us improve our service to visitors to our site and to ensure that our site stays easy to navigate and useful to its visitors.
 

Links to Other Sites From Our Website

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

Gaining Access to Your Personal Information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).
If you require access to your personal information, please contact our Privacy Officer. Before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee or our cost if your request requires a substantial effort on our part.
If you need to update your information (eg. if you change your address or contact phone number), please contact the relevant Suzanne Grae store or office to which you supplied that information so we can make the change.
 

Resolving Your Privacy Issues

If you have any issues you wish to raise with us, or would like to discuss any issues about our Privacy Policy, then you are welcome to speak directly with  our staff and they will do their best to resolve your issue. If investigation is required or if our staff are unable to resolve the matter, it will be escalated as appropriate to facilitate resolution and we will keep you advised of progress.
You may also contact our Privacy Officer directly by telephone or by letter or by email with your issues or queries.
 

More Information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au.
 

Contacting Us

Suzanne Grae National Office is located at Level 2, Riverbank Centre, 330 Church Street, Paramatta, New South Wales 2150. You can contact SUZANNE GRAE by writing to The Privacy Officer, by telephoning 02 9893 0400 or faxing us on 02 9893 0700 or by e-mailing us at privacy@suzannegrae.com.au.