FAQ

No, you don’t need to create an account to shop with us. You can make a purchase using our Guest Checkout.

However, by creating an online account at suzannegrae.com.au you’ll have access to the following features:

• A fast, easy checkout (because your details will be stored in our system already)
• Order status (check the status of any current orders)
• Past order history (just in case you need to check what you’ve already purchased)
• Wishlist creator (so you can save and view your favourite items)
• Store alternate postal addresses (for shipping to other family members or friends)
• Receive the Suzanne Grae newsletter (we’ll keep you in the know about exclusive offers and sales)

To update any of your personal details, please log into your account. You can then edit your personal information by clicking ‘Edit’ in the ‘My Account’ section. 

If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account.

If you can’t remember your password, please click the ‘Forgotten Password’ link. An email will be sent to you with instructions on how to change your password.

You can also change your password, email address or any other details by logging in to your account.

A wishlist is a place to save all your favourite Suzanne Grae products, and share them with your friends and family.

To create a wishlist, you need to have created an account and be logged in. Next to every product in our online store you’ll see an ‘Add to Wishlist’ button which you can use to add the item to your wishlist. To access your wishlist, click the link at the top of the site or from within your account.

Please note that the items in your wishlist are not automatically added to your shopping bag. To purchase items in your wishlist, click the ‘Add to Bag’ button next to the item.

You can share your wishlist with friends and family. You can also print your wishlist and use it as a convenient shopping list next time you’re in-store!

From time to time, we have online offers that are redeemable by entering a promo code.

To redeem an online offer, enter your promo code into the promo code box, which you will find on the My Bag or Checkout page. If the promo code you are entering is not working, please check that it is still valid and not out of date.

If you’re having problems, we suggest you check you have the latest updates for your operating system and the latest version of web browser installed.

If you’re still having problems, please contact us and we’ll try to help you. To help us resolve your issue, please include as many of the following details as possible:

• Your operating system (eg Windows 7, Mac OS X)
• Internet Browser (Internet Explorer, Chrome, Firefox, Safari)
• The URL you were trying to access (eg http://www.suzannegrae.com.au/FAQs)
• When the problem occurred
• Please also copy and paste into the email any error message that appeared on the screen

Any item you add to your shopping bag will be reserved for you for 30 minutes so you can continue shopping. After 30 minutes, the item will be removed from your bag and other customers will be able to buy it.

If you’re still having problems with your shopping bag, please contact us.

Yes, you can place a phone order directly with one of our stores using your credit card (this service is available in Australia only). We charge a $10 fee in addition to the price of your order, and your order is delivered via StarTrack within five working days.

To make a phone order, please contact the store directly. You can find all our store details here.

Please note that phone orders are not available with our online store. 

We aim to have the same prices online, as in store. However from time to time there may be special offers that are not available in-store and vice versa. To make sure you don’t miss out on our online specials, create an account so we can let you know about special offers and sales. 

Suzanne Grae stores are located in most major retail areas and shopping centres of Australia. To find your closest store, please use our online store locator.