FAQ

Afterpay offers instalment plans for online shoppers within Australia. The payment platform allows you to purchase in four equal instalments, due every fortnight. Simply choose Afterpay as your payment method at checkout. All of your payments are interest free and you will receive your order straight away based on standard shipping time.

Please note that Afterpay is currently only available for online purchases within Australia at suzannegrae.com.au, and not at Suzanne Grae stores. If you require a refund in line with our Returns Policy, all returns on purchases made via Afterpay must also be returned via post to the Suzanne Grae Online returns address, as Suzanne Grae stores cannot currently process refunds using Afterpay.

If you are returning a faulty or incorrect item where you have used Afterpay, please contact our online customer support team at hello@suzannegrae.com.au in advance with your Suzanne Grae online order number, to arrange reply paid post.

With online refunds and/or in the event that an item from an Afterpay purchase cannot be fulfilled, your Afterpay balance will be reduced to reflect the new order total once the refund has been processed, which can take up to 5 business days.  

For additional information please view the Afterpay terms here. 

1. Your order total must be valued at $100 or more

2. An Australian debit or credit card

3. To be over 18 years of age

4. To live in Australia

5. Set up an account on the Afterpay website here or at the Online checkout. Your application will be subject to Afterpay’s credit checks.

At the checkout, simply select Afterpay as your payment option once you have $100 or more worth of product in your shopping bag. You will be redirected to the Afterpay website to process your order.

Register or login into Afterpay to confirm your order.

Please note: The funds for the first payment must be available on your nominated card at the time of checkout.

You will then be redirected back to our website to receive your order success confirmation.  

Each order is subject to Afterpay's credit assessment.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your nominated debit or credit card every fortnight. To find out more, please visit the Afterpay website here. 

Your order will be shipped in line with standard shipping times. Read more about our delivery options here. 

All orders placed online with Afterpay can only be refunded by sending your order back to our online store. 

There are no exchanges instore, or online with Afterpay purchases.

Our current online returns policy applies to all Afterpay orders. Please see our Returns Policy here. 

If you are returning a faulty or incorrect item where you have used Afterpay, please contact our online customer support team here in advance with your Suzanne Grae online order number, to arrange reply paid post. We're sorry we are unable to offer a free returns service, returns must be made at your own cost. 

Please send your return and the completed return form to the address below:

SUZANNE GRAE WAREHOUSE
3 NORWEST AVENUE 
LAVERTON NORTH 
VIC 3026

Please note; if you wish to return your order we recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit.

With online refunds and/or in the event that an item from an Afterpay purchase cannot be fulfilled, your Afterpay balance will be reduced to reflect the new order total once the refund has been processed, which can take up to 5 business days. 

For each payment that is missed, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here. 

If you are going to have any issues with upcoming payment instalment please contact Afterpay in advance for assistance.

For any queries about Afterpay, including payments, declined orders, or your Afterpay account, email info@afterpay.com.au.

For more information about Afterpay, please visit the website here. 

There is currently a minimum order value of $100 for Afterpay purchases on all Australian orders.

Afterpay currently accepts MasterCard and Visa credit and debit cards issued in Australia. Unfortunately Afterpay does not accept AMEX or any prepaid cards or foreign debit/credit cards.

All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order. For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted at the time of purchase.

Please note that Afterpay is currently only available for online purchases within Australia online at suzannegrae.com.au. You must have an Australian credit card or debit card and address for billing and delivery.