All orders placed online with Afterpay can only be refunded by sending your order back to our online store.
There are no exchanges instore, or online with Afterpay purchases.
Our current online returns policy applies to all Afterpay orders. Please see our Returns Policy here.
If you are returning a faulty or incorrect item where you have used Afterpay, please contact our online customer support team here in advance with your Suzanne Grae online order number, to arrange reply paid post. We're sorry we are unable to offer a free returns service, returns must be made at your own cost.
Please send your return and the completed return form to the address below:
SUZANNE GRAE WAREHOUSE 3 NORWEST AVENUE LAVERTON NORTH VIC 3026
Please note; if you wish to return your order we recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit.
With online refunds and/or in the event that an item from an Afterpay purchase cannot be fulfilled, your Afterpay balance will be reduced to reflect the new order total once the refund has been processed, which can take up to 5 business days. |