FAQ

We do sell gift cards online, but unfortunately, at the moment you can’t redeem gift cards in our online store. If you buy a gift card online, you’ll only be able to redeem it in one of our stores (Australia only).

To find your nearest store, see our store locations.

Suzanne Grae gift cards can currently only be redeemed in any of our stores across Australia, but not online. 

Suzanne Grae gift cards are valid for a period of three years from the date of issue and can be used in all our stores across Australia and not online as payment.

Gift cards can be redeemed for merchandise only and not for cash, another gift card will be issued if the total amount is not redeemed.

Please note, Suzanne Grae gift cards are non-refundable, non-transferable and cannot be redeemed for cash. Gift Cards are treated as cash and cannot be replaced if lost or stolen.

For domestic orders, we offer free shipping for Gift Cards over $60AUD. For Gift Cards under $60AUD, shipping is $5 within Australia or New Zealand.

For international orders, we offer free shipping for Gift Card orders over $80AUD. For Gift Cards under $80AUD, shipping is $5 outside Australia or New Zealand.