FAQ

We accept the following payment methods online:

• Visa
• Mastercard
• American Express
• Paypal

Unfortunately we do not accept Diners Club, cheques, money orders, or Suzanne Grae gift cards online.

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

If you’re still unsure, please contact your bank for further information.

Please double check that the card details you supplied (including the expiry date, card type and CCV number) are all correct. Otherwise you can enter the details of another card, and try again.

If the problem persists, you can contact your bank for details of why the payment was declined. 

All prices are in Australia dollars (AUD) and you will be charged in Australian dollars.

For international orders please note you may be charged an additional international transaction fee by your credit card provider which may be shown separately or together on your statement.

We cannot accept phone payments for online purchases. However, we do accept credit card payments over the phone in-store. You can purchase items directly from any of our stores using your credit card. A $10 P&H fee is charged in addition to the price of your order and your order is delivered within five working days.

For your online purchase security you may be requested to complete an Online Verification Form. If this form is not completed, Suzanne Grae have the right to cancel and refund your order.