For online customers, the Returns Policy also applies; however please note the following terms and conditions:
If, for any reason, what you’ve purchased is not suitable we are happy to offer you a refund (or exchange in store only), providing it is not paid by Afterpay
You must return any items within 30 days of receiving your order.
We can only accept returns if items are unworn and in their original condition with labels/tickets attached.
Unfortunately underwear cannot be returned due to health regulations.
2a. IN-STORE EXCHANGE/RETURN
If you would like to exchange or return your item, simply visit your local Suzanne Grae store (within Australia) and our staff will process the exchange or return of your online purchase. Just remember to bring in a printed copy of your tax invoice order confirmation email with you. Bring a copy of your tax invoice order confirmation email with you. (Please note this excludes Afterpay Purchases)
All returns must comply with our full Returns Policy
If you’re unable to get to a Suzanne Grae store, you can return your purchase by post to our warehouse at the customer's own expense. Unfortunately, we can’t accept online exchanges. If you wish to exchange your purchase, you will need to return it for a refund and then place a new order online.
To return an item online, please complete the below details and post it to:
SUZANNE GRAE WAREHOUSE
3 NORWEST AVENUE
LAVERTON NORTH, VIC 3026
Online Return Portal
We recommend that you send your goods back using a trackable delivery service as Suzanne Grae does not accept responsibility for any items lost in transit. Once we receive your parcel, including completed return form, we will process your refund and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.
If you have any further queries or require assistance, please contact us.